Starting from August 1, 2025, all customers will need to verify their cards before an invoice is created, be it the STAMP fee charge or the VAT pre-authorization. This is in accordance with the new regulations of European security standards (SCA – Strong Customer Authentication). It is aimed to further protect customers from potential fraud.
How does it work?
When the invoice is being issued, you will receive a message from your bank to validate the pre-authorization. It could be one of the following, depending on the bank:
In-App Approval of the Bank
Receive a push notification from their bank app.
open the app and approve the transaction (possibly with biometrics or PIN).
One-Time Password (OTP) via SMS or Email
Receive a code via SMS or email from their bank.
the store will need to enter this code into their computer.
The new security procedure will guarantee a better in-store experience, as customers will no longer need to hand over their card info to the store, in the meantime prevent errors or refund rejections due to non-compliant cards.