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Articles to help answer questions from customers
16 articles in this collection
Written by
Marco Trombetta
and
Wantong
Why is the invoice "rejected" before expire date?
The VAT is charged 60 days after issue
Written by
Wantong
Updated over a week ago
General guide on how Stamp works
How does Stamp work?
Introduction to Stamp's VAT-off service
Written by
Marco Trombetta
Updated over a week ago
How can I reserve a product on the app?
Instructions on how to reserve a product from the app
Written by
Marco Trombetta
Updated over a week ago
Is it necessary to download Stamp's app?
Introduction to Stamp's customer app
Written by
Marco Trombetta
Updated over a week ago
Information on Customs Offices
Information on airport customs offices
Location, Open Times and Contact details of customs at major Italian and EU airports
Written by
Marco Trombetta
Updated over a week ago
Information on Italy-Swiss border customs
Type of border, Open Times and Contacts
Written by
Marco Trombetta
Updated over a week ago
Other frequently asked questions
Unrecognized charge from Stamp?
Find out why you are charged by Stamp
Written by
Wantong
Updated over a week ago
How much does Stamp charge?
Description of Stamp's pricing
Written by
Wantong
Updated over a week ago
Difference between Stamp Tax Free and tax refund companies?
With Stamp you purchase 100% VAT-off directly in store
Written by
Wantong
Updated over a week ago
Do I need a VAT refund?
Implications of Stamp's VAT-off invoices
Written by
Marco Trombetta
Updated over a week ago
When will the pre-authorization on my credit card be released or unfrozen?
As soon as the invoice is approved
Written by
Wantong
Updated over a week ago
How much time do I have to get the invoice approved by the customs?
90 days from the invoice issue date
Written by
Wantong
Updated over a week ago
Do I need to go to the customs before security? And before check-in?
Instructions as to when to visit customs at the airport
Written by
Wantong
Updated over a week ago
Where to get customs approval if I need to transfer in another EU country?
Instructions for customer with flight transfers
Written by
Wantong
Updated over a week ago
Leaving from an EU country other than Italy or Austria?
Send of a picture of your stamped invoice
Written by
Wantong
Updated over a week ago
Departure from a non-EU country
Example based on a traveler leaving Europe from a swiss airport
Written by
Wantong
Updated over a week ago