Traveler

Articles to help answer questions from customers

16 articles in this collection
Written by Marco Trombetta and Wantong

Why is the invoice "rejected" before expire date?

The VAT is charged 60 days after issue

Written by Wantong
Updated over a week ago

General guide on how Stamp works

How does Stamp work?

Introduction to Stamp's VAT-off service

Written by Marco Trombetta
Updated over a week ago

How can I reserve a product on the app?

Instructions on how to reserve a product from the app

Written by Marco Trombetta
Updated over a week ago

Is it necessary to download Stamp's app?

Introduction to Stamp's customer app

Written by Marco Trombetta
Updated over a week ago

Information on Customs Offices

Information on airport customs offices

Location, Open Times and Contact details of customs at major Italian and EU airports

Written by Marco Trombetta
Updated over a week ago

Information on Italy-Swiss border customs

Type of border, Open Times and Contacts

Written by Marco Trombetta
Updated over a week ago

Other frequently asked questions

Unrecognized charge from Stamp?

Find out why you are charged by Stamp

Written by Wantong
Updated over a week ago

How much does Stamp charge?

Description of Stamp's pricing

Written by Wantong
Updated over a week ago

Difference between Stamp Tax Free and tax refund companies?

With Stamp you purchase 100% VAT-off directly in store

Written by Wantong
Updated over a week ago

Do I need a VAT refund?

Implications of Stamp's VAT-off invoices

Written by Marco Trombetta
Updated over a week ago

When will the pre-authorization on my credit card be released or unfrozen?

As soon as the invoice is approved

Written by Wantong
Updated over a week ago

How much time do I have to get the invoice approved by the customs?

90 days from the invoice issue date

Written by Wantong
Updated over a week ago

Do I need to go to the customs before security? And before check-in?

Instructions as to when to visit customs at the airport

Written by Wantong
Updated over a week ago

Where to get customs approval if I need to transfer in another EU country?

Instructions for customer with flight transfers

Written by Wantong
Updated over a week ago

Leaving from an EU country other than Italy or Austria?

Send of a picture of your stamped invoice

Written by Wantong
Updated over a week ago

Departure from a non-EU country

Example based on a traveler leaving Europe from a swiss airport

Written by Wantong
Updated over a week ago