Traveler

Articles to help answer questions from customers

14 articles in this collection
Written by Wantong and Anne-Sophie

General guide on how Stamp works

How does Stamp work?

Introduction to Stamp's VAT-off service

Written by Anne-Sophie
Updated over a week ago

How can I reserve a product on the app?

Instructions on how to reserve a product from the app

Written by Anne-Sophie
Updated over a week ago

Is it necessary to download Stamp's app?

Introduction to Stamp's customer app

Written by Anne-Sophie
Updated over a week ago

Information on Customs Offices

Information on airport customs offices

Location, Open Times and Contact details of customs at major Italian and EU airports

Written by Anne-Sophie
Updated over a week ago

Information on Italy-Swiss border customs

Type of border, Open Times and Contacts

Written by Anne-Sophie
Updated over a week ago

Other frequently asked questions

How much does Stamp charge?

Description of Stamp's pricing

Written by Wantong
Updated over a week ago

Difference between Stamp Tax Free and tax refund companies?

With Stamp you purchase 100% VAT-off directly in store

Written by Wantong
Updated over a week ago

Do I need a VAT refund?

Implications of Stamp's VAT-off invoices

Written by Anne-Sophie
Updated over a week ago

When will the pre-authorization on my credit card be released or unfrozen?

As soon as the invoice is approved

Written by Wantong
Updated over a week ago

How much time do I have to get the invoice approved by the customs?

90 days from the invoice issue date

Written by Wantong
Updated over a week ago

Do I need to go to the customs before security? And before check-in?

Instructions as to when to visit customs at the airport

Written by Wantong
Updated over a week ago

Where to get customs approval if I need to transfer in another EU country?

Instructions for customer with flight transfers

Written by Wantong
Updated over a week ago

Leaving from an EU country other than Italy or Austria?

Send of a picture of your stamped invoice

Written by Wantong
Updated over a week ago

Departure from a non-EU country

Example based on a traveler leaving Europe from a swiss airport

Written by Wantong
Updated over a week ago