FAQ
Frequently asked questions and answers
Difference between STAMP Tax Free and tax refund companies?
How does STAMP work?
How much does STAMP charge?
Is it necessary to download STAMP's app?
Do I need to go to the customs before security? And before check-in?
How much time do I have to get the invoice approved by the customs?
Leaving from an EU country other than Italy?
Why is the invoice "rejected" before expire date?
Unrecognized charge from STAMP?
When will the pre-authorization on my credit card be released or unfrozen?
Do I need a VAT refund?
What does a VAT-ON Invoice mean?